Delivery & Terms and Conditions

Free UK Next Day delivery. 

Orders placed before 12 noon will be sent out the same day and arrive to you on the next working day.

Returns 
We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used. Please note if you do not return in original bag we reserve the right to take off £5 from the order. Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt. 

Returns should be sent to: 
DreaMe, Putnam House, Eastern Wood Road, Langage Ind Est, Plymouth, Devon, 
PL7 5ET 

Your Right to Cancel 
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days. 

My order arrived damaged what shall I do? 
Do not accept any goods damaged in transport - notify us immediately and we will arrange for a replacement to be sent out at no extra cost. Unfortunately if you accept them then we cannot be liable for any additional costs. 

What happens if I'm not in when my order is delivered? 
Orders sent using the next day service must be signed for and a card will be left to rearrange delivery. 

Special delivery instructions 
If you have any special instructions for delivery, please include them in the 'special instructions' box at checkout. 

I have a query regarding my order? 
If you have any queries regarding your order or delivery, please contact us on 01752 204061 or email us at hello@dreame.co.uk

Terms and Conditions:

Guarantee

Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. We cannot be held liable for any damages.

These Terms and Conditions apply to all orders placed. Please read all information carefully. By placing an order with us you are accepting the terms and Conditions set out herein. If you have any questions or need any advice, please contact us by email at hello@dreame.co.uk or telephone on +44 (0) 1752 204061 (Monday – Friday 8.45am – 4.45pm) or fax on +44 (0) 1752 340340 or in writing to Dreame, Putnam House, Eastern Wood Road, Langage Industrial Estate, Plympton PL7 5ET.

Acceptance of Order (Our Contract)

When buying goods on the internet, you are entering into a legally binding contract. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of payment for an order via our website or other means does not constitute acceptance of an order. Our acceptance of an order does not take place until dispatch of the order, at which point a contract is formed. We reserve the right to cancel an order up to the point of delivery. You will need to be over 18 (the legal age to contract legally) to use this site.

*Please see our privacy policy for more information on the information we keep about you.

Descriptions

DreaMe endeavours to ensure that the information on this website is accurate and up to date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. We have made all reasonable efforts to accurately display the sizes, colours, shapes and patterns of the goods for sale on our website. Representations of colour are approximate due to limitations of photographic equipment and different output devices. You acknowledge and accept that these may vary. These characteristics are not classed as a manufacturing fault. Our product packaging can change at any time and is not classified as a "product" and therefore is not covered by any product guarantees.

Prices   

All prices are in UK Pounds Sterling (£) and you will be billed in this currency. The prices payable for goods that you order are set out on our website. Delivery charges are shown separately when ordering your goods. Prices are subject to change without notice. Prices are inclusive of UK VAT but exclusive of any import or export duties.

Returns Guarantee

We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in perfect condition and in its original packaging and we will refund you the price of the goods only to the original credit or debit card used. Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt. Please note if you do not return in original bag we reserve the right to take off £5 from the order.

Your Right to Cancel

You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.

Delivery

Our delivery options and charges are specified on our website. Shipping outside the UK may incur additional delivery charges. We will contact you with any additional costs prior to dispatch. We cannot deliver to PO Box addresses. We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct. Express orders and delivery of large/heavy items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you, we will contact you to arrange re-delivery. Charges for any repeat delivery may be incurred. If your item arrives clearly damaged reject the goods from the courier. If items are accepted you have 24 hours to notify us of the damage and we will where appropriate work with you to fix the problem.

Force Majeure

We cannot be held responsible for any delays due to circumstances beyond our reasonable control including, but not limited to, quality control issues, industrial disputes, computer systems breakdown, flood, fire, explosion or accident.

DreaMe may revise these Terms & Conditions at any time. Users should check periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you choose to review these changes.

If you have any questions or need any advice, please contact us by email at hello@dreame.co.uk or telephone us on +44 (0) 1752 204061 (Monday-Friday 8.45am-4.45pm) or fax on +44 (0) 1752 340340 or write to us at Dreame, Putnam House, Eastern Wood Road, Langage Industrial Estate, Plympton PL7 5ET

Company No. 03364357

Company VAT No. GB 350 5952 55